Refund policy
Last updated: 4 November 2026
How deposits are refunded, in plain language.
If the host cancels
Every deposit is refunded in full automatically.
If you cancel
You get your deposit back if you cancel before the host’s free-cancellation deadline, shown on your registration (by default 24 hours before the start). After the deadline, deposits aren’t refunded.
Waiting list
Joining the waiting list is free. You only pay if you’re offered a place and accept it.
Unpaid holds
If you don’t finish paying before your hold expires, the places are released and nothing is charged.
Timing
Refunds go back to the card you paid with and usually arrive within 5–10 business days.